Who are we?

We operate a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 20+ years. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. We create a positive alternative in the business centre market.

What will you do?

The General Manager is responsible for overseeing the efficient operation of our newest centre in Reading, while driving commercial sales, maintaining health and safety standards, training the team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals.

This role involves a blend of strategic leadership, operations management, sales initiatives, health
and safety compliance, and a strong focus on training and quality assurance.

Key responsibilities:

• To exceed the monthly budget consistently
• Drive and sustain the maximum revenue from the centre
• Monitor and control expenses to ensure financial objectives are met
• Ensure the smooth day-to-day operations of the centre
• Monitor service quality and customer satisfaction
• Identify areas for improvement and optimise processes
• Allocate and manage staffing, budget, and facilities
• Ensure that the highest level of customer service is maintained throughout the centre
• Handle escalated customer issues and seek resolutions to maintain customer satisfaction
• Identify and pursue new business opportunities, partnerships, and customers
• Prepare local marketing campaigns to promote the centres in the area
• Arrange & attend networking events within the centre
• Promote the centre across social media platforms
• Use all local channels to drive demand eg. Friends of existing and past customers, customers
  who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and
  conferences.

What will we offer you?

• £43,000 to £50,000
• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription

Please apply today to register your interest and for more details!